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Point Eleven: Eliminate numerical quotas or Management. Doctor recommends that you do away with quotas such as gross profit goals for account reps or net income goals for the company such as “we need a 10% increase in revenue growth and profitability”. Many times these goals are achieved at the expense of quality. Instead, management [...]

Point Five: Improve constantly and forever the system of production and service. Improvement of quality must be constant and a mission of everyone in every department through the company with management leading the way. As stated earlier, problems can be divided into common and special causes. Putting out fires (generally considered solving special causes) by [...]

By removal of these causes a company can eventually get to a “stable” system. But, a stable system still has variations and does not necessarily mean good quality control. But where do you go once you have removed all of the special causes? Here Dr. Deming believes it is no longer the employee that is [...]

This is the first of an ongoing series of articles, which will discuss the various management techniques, or philosophies advocating what have become known as Total Quality Management. In subsequent issues we will look at ISO 9000 and Six Sigma, as well as, others. For the first article in the series, we felt it was [...]

Bipolar people often have lots of anxiety. Here are some immediate ways to try to tame it. What to Do When Anxiety Hits 1. Check Your Attitude The Chinese word for crisis is “weiji” has two components. These are danger and opportunity. If you focus on the Opportunity aspect of your problem, you will definitely [...]

The stress may be affecting you more than you think. Post traumatic stress can be subtle. Take a minute and check how you are doing. Stress has three stages: (1) the alarm or shock reaction, (2) the resistance or numbing reaction, and (3) the exhaustion state. These stages are not always in neat, organized form. [...]